Shipping Policy

1. Order processing

Orders are processed Monday to Friday, excluding US public holidays. Once payment has cleared and the order has passed fraud and address screening, we release it to fulfillment within 1 to 2 business days.

Orders placed after 14:00 Eastern Time, or on a weekend or holiday, begin processing on the next business day. During launches and peak seasons processing may take one additional day; we state this on the store when it applies.

2. Destinations we ship to

We ship to the United States and to the international destinations listed at checkout. If your country does not appear at checkout, we are not currently able to ship there.

We do not ship to countries or persons subject to United States sanctions or export restrictions, and we cannot deliver to freight forwarders, or to PO boxes and military addresses where the carrier does not serve them.

3. Delivery times

Delivery times are counted from dispatch, not from the moment the order is placed, and are estimates rather than guarantees:

• United States — standard: 3–7 business days.
• United States — expedited: 2–4 business days, where offered at checkout.
• Canada and Western Europe: 7–15 business days.
• Rest of the world: 10–20 business days.

Customs clearance, carrier backlogs, severe weather and incorrect addresses can extend these windows. We monitor every shipment and contact you if a parcel stalls.

4. Shipping rates

Shipping is calculated at checkout based on destination, weight and the service you select. The exact charge is displayed before you confirm payment; there are no shipping charges added after purchase.

Free shipping promotions, where offered, apply to standard service only and to the countries stated in the promotion.

5. Tracking

A tracking number is emailed to you as soon as the carrier scans your parcel. Tracking information can take up to 48 hours to become active on the carrier's website.

If you have not received a tracking email within 3 business days of your order confirmation, check your spam folder and then contact us.

6. Customs, duties and taxes

International shipments may be subject to import duties, customs fees and local taxes levied by the destination country. Unless the checkout states that duties are prepaid, these charges are not included in the price you paid and are payable by the recipient.

These amounts are set by the destination customs authority; we cannot calculate them in advance or influence them. Parcels refused at customs and returned to us are refunded less shipping and any charges applied to the return.

7. Address accuracy

Please check your delivery address carefully before paying. If you notice an error, contact us within 12 hours and we will correct it if the order has not yet been dispatched.

We are not responsible for parcels delivered to an address supplied incorrectly. Orders returned to us as undeliverable can be reshipped once a new shipping charge is paid, or refunded less the original shipping cost.

8. Split shipments

Orders containing several items may ship in more than one parcel, from different fulfillment locations and on different dates. You receive tracking for each parcel and are never charged extra for a split shipment.

9. Delays and delivery problems

If tracking shows no movement for 10 business days, or shows a delivery you did not receive, contact us with your order number. We open a carrier investigation, which usually takes up to 10 business days.

Where a parcel is confirmed lost or damaged in transit, we reship or refund in full under our Refund & Return Policy. Risk of loss passes to you on delivery to the address you provided.

10. Contact

Shipping and delivery questions:

Lumenar Commerce LLC
Attn: Customer Support
2335 E. Atlantic Blvd, Ste 200, Pompano Beach, FL 33062, United States
contact@lumenarcommerce.com
Monday to Friday, 9:00–18:00 (ET)